Volume 10, No. 3 • March 2013


  • Salami, Provolone or E-book: Providing Excellent Customer Service

    By Mike Parchinski and Scott R. DiMarco

    A man walks in to a supermarket deli. There are a few people in front of him waiting to be served. The woman at the front of the line is impatient and rude. The man behind her is shy, inarticulate and indecisive about what he really wants. The next couple has contradictory ideas and appears to be taking their frustration out on the worker behind the counter. Each interaction has the potential for … Read the rest



HR Practice

  • Campaign for Disability Employment Releases “Because” Posters

    The Campaign for Disability Employment (CDE), an Office of Disability Employment Policy (ODEP)-funded outreach effort to promote the hiring, retention and advancement of people with disabilities, has released posters to complement its successful “Because” public service announcement that was rolled out in January 2013. “Because” reflects ODEP’s priorities to increase expectations that youth with disabilities, their parents, teachers, coaches and mentors, as well as future employers, have about what persons with disabilities can achieve in their careers. Spanish-language versions of … Read the rest

  • Academic Libraries Reaching Out

    By Kimberlie McClellan, Fort Lewis College

    Libraries are the pulse to a thriving and successful campus. On top of our research, in-class library instruction and reference shifts, librarians are busy promoting, socializing and educating about library events. Reed Library at Fort Lewis College in Durango, Colorado created a Leverage Team to help with marketing, public relations, events and outreach.

    The goal the Leverage Team is to inspire in students the same passion we have about our library. In the fall … Read the rest




HR Law

  • President proposes plan to increase federal minimum wage

    The federal minimum wage for covered nonexempt employees is $7.25 per hour which became effective July 24, 2009. The Department of Labor enforces the Fair Labor Standards Act (FLSA), which sets basic minimum wage and overtime pay standards. These standards are enforced by the Department’s Wage and Hour Division. Many states also have minimum wage laws. In cases where an employee is subject to both the state and federal minimum wage laws, the employee is entitled to the … Read the rest

  • Time to Replace Your FMLA Poster

    By March 8, 2013, employers covered under the Family Medical Leave Act (FMLA) — those with 50 or more employees— are required to display the new version of the Employee Rights and Responsibilities Under the Family and Medical Leave Act poster.

    The new version of the one-page poster includes changes to FMLA rights relating to military family leave and military caregiver leave. It also includes technical changes for FMLA eligibility for airline flight crews and flight attendants.

    The poster explains … Read the rest

  • The Affordable Care Act – Employers Notice Requirements Take Affect

    Beginning March 1, 2013, employers must provide employees written notice of the following:

    1. Of the existence of the state health insurance exchange;
    2. Of their potential eligibility for federal assistance if the employer’s plan is unaffordable;
    3. And that they may lose the employer’s contribution to health coverage if they purchase health insurance through the state health insurance exchange

    For more information on the Affordable Care Act, see the following resources.

    Health Insurance Reform at a Glance : Employers and Health Reform… Read the rest

LW Tip

  • Call for Submissions: Women of Library History

    Is there a woman in librarianship who was near and dear to you and your library’s heart? Who has made history at your library? Perhaps a group of women who helped shape you or your community’s interaction with libraries? Maybe even someone whose portrait you pass every day?

    In celebration of Women’s History Month this March 2013, the Feminist Task Force would like to invite submissions to highlight valued women in libraries. This is the perfect time of year to

    Read the rest