Updated October, 2012
Library Support Staff often hold positions that involve supervision and management. These staff members may also need to demonstrate the competencies specific to a department in which they work.
- Library Support Staff (LSS) know basic regulations and laws that govern employment, library policies, and procedures; and how policies are influenced by local, state, and federal laws and regulations.
- LSS know basic principles of staff management, supervision, and discipline.
- LSS participate in recruiting, hiring, training, evaluating, and promoting library staff.
- LSS set clear performance expectations for staff linked to the library’s strategies and priorities.
- LSS know basic principles of leadership.
- LSS plan, implement, and encourage participation in staff development activities.
- LSS know the value of written, approved policies and procedures and the difference between policies and procedures and are able to develop policies and procedures for review.
- LSS know the basic purposes and concepts of budgeting and are able to request, defend, and follow a budget for library activities.
- LSS know the basics of fundraising and grant writing and are able to prepare a proposal to raise funds to support library programs.
- LSS plan library services based on community demographics, data analysis, and needs and are able to evaluate these services.
- LSS know the principles and the value of forming partnerships with other libraries, agencies, and organizations.
- LSS know the principles of marketing the library and its services and can develop and implement a marketing plan.
- LSS develop realistic goals and measurable objectives after careful consideration of benefits, risks, and impact on library current and future needs.
- LSS apply concepts of user-oriented customer service to build positive relationships between staff and users.
- LSS know the basic principles and conduct meetings effectively and efficiently.
- LSS know the concepts of effective decision-making and are able to make decisions as appropriate.
Supervision and Management 2012 (Word Document version)
Supervision and Management 2012 (PDF version)
