Updated October, 2012
Access Services include on-site use and the routine circulation of resources in all formats, special circulation of course-reserved or other restricted-use materials, on-site and remote reciprocal circulation with users of partner libraries, interlibrary loan, and document delivery
- Library Support Staff (LSS) know the traditional and nontraditional organization schemes for collections.
- LSS apply and manage the appropriate processes, technology, and equipment for circulating library materials, resource sharing, reserves, and user services.
- LSS understand and apply copyright principles and policies pertaining to access functions such as reserves, document delivery, and interlibrary loan.
- LSS understand and apply the principles, policies, and procedures regarding user privacy in library services.
- LSS understand and apply the policies and procedures for resource sharing among libraries.
- LSS understand and apply the principles, policies, and procedures of security for people, equipment, and collections.
- LSS understand and use effective communication skills to explain access services policies and procedures.
- LSS understand and apply customer service strategies to establish a welcoming atmosphere for all library users.
- LSS assist people in emergencies, diverse situations, and with diverse needs.
- LSS perform applicable financial transactions and record keeping.
- LSS maintain collections by shelving, shifting, and shelf reading.
- LSS identify and solve problems related to circulation and resource sharing processes.
- LSS assist with collecting and reporting data on collections and services.
Access Services 2012 (Word Document Version)
Access Services 2012 (PDF Version)