Troubled, angry, forgetful, violent...there are many patrons who call on librarians to use their interpersonal spidey-senses, as well as reader advisory skills.
Librarians serve and interact with the public and must be prepared to encounter difficult situations as best as we can, to the benefit of all parties involved.
This article provides examples of a wide-range of scenarios you might consider for staff preparedness and training, as well food for thought as to what your own individual reaction would be to certain behaviors. Expecting, mentally rehearsing and therefore being able to confidently provide service (or enacting appropriate policies) when the time comes, can go a long way in diffusing and take some of the stress out of these situations you might encounter.
What’s more, by confronting the realities of the day-to-day struggles of “difficult” patrons, you may find opportunities to serve others and impact others in ways beyond literacy and access to information.
“What is important is seldom urgent and what is urgent is seldom important.”
The Eisenhower Matrix is a brilliant visual tool that forces you to assign every task, event and desire, goal etc. in your work and life into just one of four categories, two of which are almost never necessary (can you guess which two these are?):
NOT URGENT/NOT IMPORTANT.
Ike knew what he was talking about! The Matrix is great tool for seeing (often painfully) how much time you spend on what kinds of things, as well as better choosing your priorities for the future.
Try it and let us know what it reveals for you in the comments below!
This is not your typical list of tips to beat procrastination that you’ll look at and then merrily continue on your journey down the internet procrastination river. This funny, but deeply insightful look at the phenomenon of procrastination is a truly original way to think about and manage it.
Tim Urban knows that procrastination doesn’t make sense, but he’s never been able to shake his habit of waiting until the last minute to get things done. In his hilarious and insightful talk (before), Urban takes us on a journey through YouTube binges, Wikipedia rabbit holes and bouts of staring out the window — and encourages us to think harder about what we’re really procrastinating on, before we run out of time.
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