Does your library have a plan for dealing with angry patrons both in-person and in the online environment? Think: angry comments on websites, blogs, social networks, or even chat?
Read the book: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, 2nd ed. by Rhea Joyce Rubin (2011).
The author discusses the differences between fixed and growth mindsets and offers strategies for being more open to change.
Read the Book: Mindset: The New Psychology of Success by Carol Dweck (2006)
Penman’s book provides a four week program to help you develop and put into practice mindfulness techniques to enhance creativity, problem solving, and decision making.
Read the Book: Mindfulness for Creativity: Adapt, Create, and Thrive in a Frantic World by Danny Penman (2015)
Pantry provides information about conflict resolution skills and defining a healthy working environment.
Read the Book: Managing Stress and Conflict in Libraries by Sheila Pantry (2013)
This book, applicable to all types of librarians, includes chapters on a range of topics, including dealing with difficult patrons, burnout, and physical and mental health.
Read the Book: Job Stress and the Librarian: Coping Strategies from the Professionals Edited by Carol Smallwood & Linda Burkey Wade (2013)
In this revised edition, Allen revisits his original 2001 book and writes about skills needed to master workflows, project planning, and stress-free work.
Read the Book: Getting Things Done: The Art of Stress-Free Productivity by David Allen (2015)
McKeown asks the reader to rethink priorities and productivity by applying selective criteria to better identify what contributions we really want to make in our lives and profession.
Read the Book: Essentialism: The Disciplined Pursuit of Less by Greg McKeown (2014)
In this second edition of this book, Mark Willis shares strategies for managing problems posed by patrons and staff.
Read the Book: Dealing with Difficult People in the Library by Mark Willis (2012)
Based on formal and informal observations, the authors of Conflict Management for Libraries discuss 17 possible workplace conflict scenarios for librarians and offer strategies for realistically coping with each scenario.
Read the book: Conflict Management for Libraries: Strategies for a Positive, Productive Workplace by Montgomery, Cook, Wagner, and Hubbard (2005)
The authors of Crash Course in Dealing with Difficult Library Customers provide strategies for managing stressful situations with problem-causing individuals.
Read the Book: Crash Course in Dealing with Difficult Library Customers by Mosley,Tucker and Van Winkle (2014)