On the Booklist: Defusing the Angry Patron

Does your library have a plan for dealing with angry patrons both in-person and in the online environment? Think: angry comments on websites, blogs, social networks, or even chat?

Read the book: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, 2nd ed. by Rhea Joyce Rubin (2011).

On the Booklist: Job Stress and the Librarian

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This book, applicable to all types of librarians, includes chapters on a range of topics, including dealing with difficult patrons, burnout, and physical and mental health.

Read the Book: Job Stress and the Librarian: Coping Strategies from the Professionals Edited by Carol Smallwood & Linda Burkey Wade (2013)

On the Booklist: Conflict Management for Libraries

41unbopjb3l-_sx331_bo1204203200_Based on formal and informal observations, the authors of Conflict Management for Libraries discuss 17 possible workplace conflict scenarios for librarians and offer strategies for realistically coping with each scenario.

Read the book: Conflict Management for Libraries: Strategies for a Positive, Productive Workplace by Montgomery, Cook, Wagner, and Hubbard (2005)