On the Booklist: Job Stress and the Librarian

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This book, applicable to all types of librarians, includes chapters on a range of topics, including dealing with difficult patrons, burnout, and physical and mental health.

Read the Book: Job Stress and the Librarian: Coping Strategies from the Professionals Edited by Carol Smallwood & Linda Burkey Wade (2013)

On the Booklist: The Frugal Librarian

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Topics in this book relate to all different types of libraries and range from information on developing grant proposals to supporting professional development opportunities.

Read the Book: The Frugal Librarian: Thriving in Tough Economic Times Edited by Carol Smallwood (2011)

 

On the Booklist: Conflict Management for Libraries

41unbopjb3l-_sx331_bo1204203200_Based on formal and informal observations, the authors of Conflict Management for Libraries discuss 17 possible workplace conflict scenarios for librarians and offer strategies for realistically coping with each scenario.

Read the book: Conflict Management for Libraries: Strategies for a Positive, Productive Workplace by Montgomery, Cook, Wagner, and Hubbard (2005)

Librarians as Social Workers

Troubled, angry, forgetful, violent...there are many patrons who call on librarians to use their interpersonal spidey-senses, as well as reader advisory skills.

Librarians serve and interact with the public and must be prepared to encounter difficult situations as best as we can, to the benefit of all parties involved.

This article provides examples of a wide-range of scenarios you might consider for staff preparedness and training, as well food for thought as to what your own individual reaction would be to certain behaviors. Expecting, mentally rehearsing and therefore being able to confidently provide service (or enacting appropriate policies) when the time comes, can go a long way in diffusing and take some of the stress out of these situations you might encounter.

What’s more, by confronting the realities of the day-to-day struggles of “difficult” patrons, you may find opportunities to serve others and impact others in ways beyond literacy and access to information.

Read It:

How can librarians protect themselves against patrons who are troubled or violent?

by Richard Bermack

Blog Posts: News & Stories

This is a place-holder post to use for testing, tags, and categories and to explain our rationale and suggestions for how to use the “blog” section of the site for news and stories. Examples of content below: