On the Booklist: Conflict Management for Libraries

41unbopjb3l-_sx331_bo1204203200_Based on formal and informal observations, the authors of Conflict Management for Libraries discuss 17 possible workplace conflict scenarios for librarians and offer strategies for realistically coping with each scenario.

Read the book: Conflict Management for Libraries: Strategies for a Positive, Productive Workplace by Montgomery, Cook, Wagner, and Hubbard (2005)