On the Booklist: Defusing the Angry Patron

Does your library have a plan for dealing with angry patrons both in-person and in the online environment? Think: angry comments on websites, blogs, social networks, or even chat?

Read the book: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, 2nd ed. by Rhea Joyce Rubin (2011).

On the Booklist: Job Stress and the Librarian

51g2bio4lahl-_sx348_bo1204203200_

This book, applicable to all types of librarians, includes chapters on a range of topics, including dealing with difficult patrons, burnout, and physical and mental health.

Read the Book: Job Stress and the Librarian: Coping Strategies from the Professionals Edited by Carol Smallwood & Linda Burkey Wade (2013)

On the Booklist: The Frugal Librarian

51-0cstl0vl-_sx331_bo1204203200_

Topics in this book relate to all different types of libraries and range from information on developing grant proposals to supporting professional development opportunities.

Read the Book: The Frugal Librarian: Thriving in Tough Economic Times Edited by Carol Smallwood (2011)