Mediating Conflict

As a manager or HR professional, you may be responsible for mediating conflicts.  This might leave you feeling as though you are caught in the middle between two employees.  The author of this article suggests that the key to mediating is remaining impartial.  He also encourages the use of active-listening skills in order to move the process towards a satisfactory solution.  He offers steps to diffuse workplace conflict in such a manner that the conflict not only gets resolved, but also serves as a valuable source of information that leads to organizational improvement.